Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
What is the minimum order quantity?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
What is the process for getting ice service for my business?
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
★★★★★
Smith Ice has been our go-to supplier for over 30 years. Their commitment to quality and reliability is unmatched. We trust them for all our ice needs, whether for events or daily operations. Their service is always prompt, and the ice is consistently fresh and pure. Highly recommend!
Ira Smith
Smith Ice Company
Premium Packaged Ice
Sealed, food-grade ice bags for retailers and events.
Our packaged ice is available in 3kg and 12kg bags, ensuring freshness and quality for all your needs.
Bulk Ice Supply Services
Reliable large-scale ice delivery for businesses.
Smith Ice provides dependable bulk ice supply for restaurants, bars, and industrial clients, ensuring timely deliveries every day.
Event Ice Solutions
Perfect ice supply for parties, weddings and festivals.
We specialize in providing event ice that keeps your drinks cold and your guests happy, no matter the occasion.
